Refund policy
Return & Exchange Policy – Myorynna
At Myorynna, we offer flexible solutions to ensure your satisfaction.
1. Timeframe & Eligible Countries
You have 30 days after delivery to request an exchange.
Eligible countries:
United States, Canada, United Kingdom, Australia, New Zealand, Ireland.
If your country is not listed, please contact our customer service before initiating a return.
2. Refund for Defective Product
Email us at support@myorynna.com with clear photos of the item to initiate a refund request.
Refunds are processed within 14 days after inspection of the returned item.
Return shipping costs are the responsibility of the customer.
3. Keep the Item – Partial Refund for Defective Product
You may keep the item and receive a 30% partial refund without returning it.
4. Keep the Item – Free Replacement for Defective Product
We will send you a replacement item at no additional cost.
5. Full Refund for Size Issue – Return Required
Email us to initiate a return for a full refund.
Refunds are processed within a maximum of 14 days after inspection of the returned item.
Return shipping costs are the responsibility of the customer.
6. Keep the Item – Repurchase Correct Size at Discounted Price
Email us to request a discounted repurchase of the correct size.
We will provide a discount code so you can reorder in the appropriate size.
Gift Items & Promo Codes
Gifted items must be returned to receive a full refund.
Free gifts obtained through promotional codes are subject to minimum purchase conditions. By default, the value of the free item will be deducted from your refund if not returned.
Exceptions
Underwear and gift cards are not eligible for return due to hygiene and policy reasons.
Return & Exchange Procedure
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Confirm your return request by email at support@myorynna.com, including photos of the product(s).
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Return the order in its original condition and packaging.
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Include your order number inside the package along with the reason for return: exchange, refund, or store credit.
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We strongly recommend using a tracked and insured shipping service with signature confirmation.
Return Processing
Items must be returned within 30 days of delivery.
Returns are processed within a maximum of 14 business days after receipt.
Important Notes
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Please insure your return shipment. We are not responsible for lost or damaged return packages.
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Late returns after 30 days will not be refunded.
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Return shipping costs are the responsibility of the customer and must be sent to our central warehouse.
For further information, please contact us at: